Information on the consumer's right of withdrawal

The consumer has the right of withdrawal under the Civil Code. According to Article 8:1, § paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered consumers, so legal persons may not exercise the right of withdrawal without giving reasons.

The consumer has the right to withdraw from the contract without giving a reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal

a) For a contract for the sale of goods
aa.) to the Goods,
ab.) in the case of the sale of several Goods, if the delivery of each Good is made at a different time, to the Goods last delivered.

by the consumer or a third party other than the carrier and indicated by the consumer, within a time limit of 14 calendar days from the date of receipt of the goods by the consumer.

Nothing in this clause shall affect the consumer's right to exercise his right of withdrawal under this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular the provisions of Article 22 of the Government Decree) and the model declaration in accordance with Annex 2, the withdrawal period set out above shall be extended by 12 months. Where the Seller has provided the consumer with information on the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the date of communication of that information.

Cancellation notice, exercise of the consumer's right of withdrawal or termination

The consumer can exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template that can be downloaded from the website.

Please kindly return the withdrawal form and the product to the address below:

Company name: Soós Vilmos EV
Address: 4031 Debrecen, István út 77. 1/5.

Validity of the consumer's withdrawal

The right of withdrawal is deemed to have been exercised within the time limit if the consumer sends the declaration within the time limit (the time limit is 14 days).

In the case of written withdrawal or termination, it is sufficient to send the notice of withdrawal or termination within the deadline.

The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer.

The Seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt.

Obligations of the Seller in the event of withdrawal by the consumer

Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within 14 days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.

Additional costs

If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.

Right of retention

The Seller may withhold any amount due to the consumer until the consumer has returned the Goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.

Return of the Goods

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer shall return the Goods immediately, but no later than fourteen days from the date of withdrawal, or hand them over to the Seller or to a person authorised by the Seller to receive the Goods. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

Payment of direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the seller also sells the goods on the premises of the business and the consumer exercises his right of withdrawal in person on the business premises, he is entitled to return the goods to the business at the same time. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to accept goods returned by cash on delivery or postage paid.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from the use of the Goods beyond the use necessary to determine their nature, characteristics and functioning.

If the right of withdrawal cannot be exercised or can only be exercised subject to conditions under the applicable legislation, the Customer shall not be entitled to use the product for trial purposes.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

1. after the full performance of the service, but where the contract imposes a payment obligation on the consumer, this exception may be invoked only if performance has begun with the consumer's express prior consent and the consumer's knowledge that he will lose his right of withdrawal once the business has performed the contract in full;
2. in respect of goods or services whose price or charges are subject to fluctuations which are beyond the control of the financial market firm and which are possible even during the period set for exercising the right of withdrawal;
3. for Goods which are not prefabricated, which have been manufactured on the instructions or at the express request of the consumer, or for Goods which are clearly personalised for the consumer;
4. perishable Goods or Goods which retain their quality for a short period;
5. for sealed Goods that cannot be returned after opening after delivery for health or hygiene reasons;
6. Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
8. in the case of a contract for the provision of services where the undertaking visits the consumer at the consumer's express request for urgent repair or maintenance work
9. for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery; for the purpose of;
10. for newspapers, periodicals and periodicals, with the exception of subscription contracts;
11. for contracts concluded by public auction;
12. for a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than for housing, if the contract has a specific performance date or time limit;
13. in respect of digital content provided on a non-tangible medium, if the Seller has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving such consent, acknowledged that he/she will lose the right of withdrawal once performance has begun and the undertaking has sent the consumer a confirmation.

Information on product warranties and guarantees of conformity for consumer contracts

This section of the Consumer Information Notice has been prepared pursuant to the authorisation of Article 11 (5) of Government Decree 45/2014 (II.26.), in accordance with Annex 3 of Government Decree 45/2014 (II.26.).

The Consumer Information applies only to Consumer Customers, the rules for non-consumer customers are set out in a separate chapter

Contractual performance requirements for goods sold under a consumer contract in general and goods containing a digital element

The goods and the performance must comply with the requirements of Government Decree 373/2021 (30.VI.2021) at the time of performance.

In order for the performance to be deemed to be in conformity with the contract, the Goods subject to the contract must:

• must comply with the specifications, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract,
• be fit for any purpose specified by the consumer, brought to the seller's attention by the consumer at the latest at the time of the conclusion of the contract and accepted by the seller,
• have all the accessories and instructions for use specified in the contract, including installation instructions, installation instructions and after-sales support, and
• provide the updates specified in the contract.
• In order for performance to be deemed to be in conformity with the contract, the Goods subject to the contract must
• be suitable for the purposes specified for the same type of Goods in the applicable code of conduct in the absence of a legal provision, technical standard or technical standard
• have the quantity, quality, performance and other characteristics, in particular in terms of functionality, compatibility, availability, continuity and safety, which the Consumer can reasonably expect, as is normal for Goods of the same type, taking into account any public statement, in particular in an advertisement or on a label, by the Seller, his representative or any other person in the distribution chain, concerning the specific characteristics of the Goods
• have the accessories and instructions that the consumer could reasonably expect, including packaging and instructions for installation, and
• must correspond to the characteristics and description of the Goods presented by the undertaking as a sample, model or trial version prior to the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

• did not know, and did not need to know, the public statement
• the public statement has been duly corrected by the time the contract is concluded, or
• the public statement could not have influenced the right holder's decision to conclude the contract.

Contractual performance requirements for the sale of goods sold under a consumer contract

The Seller shall be deemed to have performed defectively if the defect in the goods is due to improper installation, provided that

a. the installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b. the installation was to be carried out by the consumer and the incorrect installation is the result of shortcomings in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the digital content or digital service provider.

If the contract of sale provides that the goods are to be put into use by the Seller or under the Seller's responsibility, performance shall be deemed to have been completed by the Seller when the putting into use is completed.